Yes, the money-back gaurantee applies to both the eBook (pdf) and paperback copies of The Patient's Guide To Heart Valve Surgery if purchased from HeartValveSurgery.com.
To process a refund, simply email firstname.lastname@example.org. We will help you obtain a refund regardless if you ordered an eBook or paperback copy.
The shipping and handling fees of $4.95 will not be refunded. However, 100% of the book cost will be refunded.
Refunds for the eBook edition of the book are processed immediately. Refunds for the paperback edition will be processed as soon as the returned book is received.
Credits will appear on your credit card statement within 5-8 business days. Credits to your Paypal account typically happen within a matter of minutes.
Yes, if you like you can call (888) 725-4311 to process your refund.