Earlier today, I was at Borders reading a fascinating book called “The Ultimate Question” by Fred Reichheld. The book claims that YOUR customer satisfaction is best measured by one simple question, “Would you recommend this product or service to a friend?”

When I stopped to think about it, I was amazed at all the different product and service recommendations I made during the last 24 hours. The list included everything from one-cup coffee machines ([1] Lowes) to…. yes… you guessed it… HEART SURGEONS.

Given my experience with heart surgery (e.g. [2] Dr. Starnes was my only surgeon), I could account for their excellence through other patient experiences.

In light of the “The Ultimate Question”, I have an engaging question for all the patients and caregivers reading this blog. If you have already experienced heart surgery, “Would you recommend your heart surgeon? Why? Or, why not?”

If you could, please take a few moments to respond in the “Leave A Reply” section below. I imagine your thoughts would really help future patients and caregivers.

Keep on tickin!

[3] To learn more about Adam and his heart valve surgery book, click here.